Privacy Policy

1. Who We Are

Live Fit Gym is operated by Live Fit Gym Ltd, located at Unit 4B, Causeway End Station Road, Lawford, Manningtree, Essex CO11 2LH. We are the data controller for the personal information we collect about you.

If you have any questions about this policy or how we use your data, contact us at hello@livefitgymuk.com or call 01206 392175.

2. What Information We Collect

We may collect and process the following personal data:

• Contact details — name, email address, phone number
• Membership information — membership type, start date, payment history
• Health information — where voluntarily provided for personal training purposes (e.g. injuries, health goals)
• Communications — messages sent through our contact form or by email
• Website usage data — pages visited, time spent on site (via cookies — see Section 7)

3. How We Use Your Information

We use your personal data to:

• Process and manage your gym membership
• Respond to enquiries and contact form submissions
• Send you information about classes, timetable changes, or gym updates (where you have opted in)
• Provide personal training services tailored to your goals
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data on the following legal grounds under UK GDPR:

• Contract — processing is necessary to fulfil your membership agreement
• Legitimate interests — responding to enquiries and improving our services
• Consent — for marketing communications and storing health information
• Legal obligation — where required by law

5. How Long We Keep Your Data

We retain your personal data for as long as you hold a membership with us, and for up to 6 years afterwards in accordance with our legal and financial record-keeping obligations. Contact form enquiries that do not result in a membership are deleted after 12 months.

6. Sharing Your Data

We do not sell your personal data. We may share your information with:

• MindBody Online — our membership and booking management platform, which processes data on our behalf
• Payment processors — to handle membership payments securely
• Legal authorities — where required by law

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

7. Cookies

Our website uses cookies to understand how visitors use the site (e.g. Google Analytics). These are anonymous, aggregated statistics and cannot be used to identify you personally. You can disable cookies in your browser settings at any time.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain types of processing
• Withdraw consent at any time (where consent is the basis for processing)
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, email us at hello@livefitgymuk.com. We will respond within 30 days.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our membership management is handled through MindBody Online, which is PCI-DSS compliant.

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page. Material changes will be communicated to members by email.

11. Contact Us

For any privacy-related queries, please contact:

Live Fit Gym
Unit 4B, Causeway End Station Road
Lawford, Manningtree, Essex CO11 2LH

hello@livefitgymuk.com
01206 392175